Our products are made from eco-friendly materials such as sugarcane/bagasse, wood, bamboo, plant-based plastics, and other sustainable resources. We do not offer foam packaging.

Yes, many of our products are biodegradable or compostable. Each product description will specify whether it is compostable, biodegradable, or recyclable.

You can place an order directly through our online store. Simply add the items you want to your cart and proceed to checkout. We offer various secure payment options.

We offer various shipping options, including standard and expedited shipping. You can find detailed shipping information at checkout.

To ensure your satisfaction and minimize returns, we encourage you to carefully review product descriptions, specifications, and quantities before placing your order. If you have any questions or need assistance, our customer support team is here to help you make informed decisions.

For non-customized products, if you need to return an item, please contact us within 3 days of receipt. Items must be returned in their original condition and packaging. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part. Refunds will be processed once the returned items are received and inspected.

Please note that we do not accept returns on customized products, as these items are made specifically to your specifications. We recommend double-checking all customization details before finalizing your order to ensure accuracy. If you encounter any issues with your customized order, please contact our support team, and we will work with you to resolve the matter promptly.

Our product descriptions include detailed information about material, sustainability benefits, etc. If you’re unsure, feel free to contact our customer service team for recommendations.

Our food packaging products meet safety standards for food contact. They are made from materials that are safe for storing, serving, and consuming food.

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination.

You can use all the main Credit Cards & PayPal in our store.

GreenPax adheres to the highest industry standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.

90% of our orders have a tracking number available. However, it's possible that your order doesn't have a tracking number. Please contact us at help@greenpaxstore.com in case you need to know more about your shipment which doesn't have a tracking code and we'll do our best to get you some information about it!

You will receive your tracking number by email within a few days from your order. You can then track your order using the code at our Track Order page.

Please make sure you've inserted your code right, the best way to do this is by using copy & paste.

When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is normally available within the next few days of dispatch.

You can also check our online order tracking page.

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.

All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 1-3 days of payment. We will notify you by email when your items have been shipped.

If for any reason whatsoever your items do not arrive within the estimated lead-time, please contact help@greenpaxstore.com

Most products are typically ready to ship. However, during busy periods or if there are supply issues, there may be delays. If you need an order by a specific date, please reply to your order confirmation email with the required date, and we'll inform you if there are any issues in meeting it.
Shipping times vary based on your location. If you need faster delivery, you can choose Second Day or Next Day shipping during checkout (availability depends on your location). Please note that these options are not available for common carrier orders or items shipped directly from the manufacturer. Shipping cutoff times for these items may vary.

Our warehouses are located domestically and globally. If you need more information about this, please contact us at help@greenpaxstore.com

If you have received a damaged or faulty product, please email an image, or video of the damaged product to help@greenpaxstore.com and we will assist you with resolving the issue.

If this happens to you, email us at help@greenpaxstore.com as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after your order is placed. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case.

Please note: If we can't cancel the order, we won’t be able to refund it if it’s shipped to the wrong address.